E-Commerce Business School Text Messaging Service Privacy Policy

Overview

The E-Commerce Business School (EBS) privacy statement recognizes the value of privacy of the school community members and its guests.

This privacy notice provides more specific information on how the EBS text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the EBS text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by filling out forms online

  • From EBS sources, when we import your contact information from other EBS systems and sources, such as Payment Processors, and from agreements you sign when joining EBS’s various programs.

  • Automated Processes, when our SMS system receives text messages from you.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences

  • Content of your text message responses to us.

Collection from EBS Sources

We import personal information from EBS systems and sources. The information includes:

  • First and last name

  • Phone number

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging

  • Carrier (e.g. Verizon, AT&T, etc.)

  • Country associated with the phone (we are not sending international text messages)

  • Delivery status

  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal information we collect to communicate with you regarding EBS operations and services, such as:

  • Updates, to keep you informed of important dates or activities specific to your relationship with EBS.

  • Promotional Activities, to share opportunities that may be of interest to you, incentives, discounts, and offerings though a variety of EBS services.

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with university partners or external service providers that support business activities. Specifically, we share your information with Twilio, the communications platform EBS uses for text messaging services.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of the school, members of the school community, and school guests.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Unsubscribing will not remove your information from source EBS systems.

How Information Is Secured

EBS recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. EBS strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact EBS Privacy Office at support@ecommercebusinessschool.com

Last update: August 2, 2024